Order Processing Time
- Customized & Personalized Items: Each piece is handcrafted with care and processed within 7–10 business days (excluding weekends and holidays).
- Standard & Non-custom Items: Processed and shipped within 1–3 business days.
You will receive an email notification with tracking information as soon as your order has shipped.
International Shipping Rates & Estimates
We offer flat-rate shipping to major destinations worldwide from our fulfillment center in China.
| Shipping Zone | Rate | Free Shipping Threshold |
|---|---|---|
| Zone 1: Asia (HK, SG, TW, MO) | $4.99 | Free over $39 |
| Zone 2: Main Markets (US, UK, CA, AU, EU) | $7.99 | Free over $50 |
| Zone 3: Rest of World | $15.99 | N/A |
Estimated Delivery Time
Our current estimated delivery time for international orders is 7–12 business days. Please note that delivery times may vary depending on your location and local postal services.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number. If you haven’t received your order within 20 days of receiving your shipping confirmation, please contact us at hello_oneprince@zohomail.com.